Delivering an exceptional customer experience is becoming increasingly important in the travel industry to support sustained recovery from the challenges caused by the pandemic. With the cost of acquiring a new customer five to ten times as expensive as retaining … Read More
Why complaints can be good for your travel business
No business wants unhappy customers, but complaints can actually be beneficial for the growth of your travel business if handled promptly. By shifting your mindset and treating complaints as opportunities for improvement – supported by the right travel technology – … Read More
Camping and caravanning: How can you be more customer-centric?
The rise in popularity of the staycation looks set to continue, and there’s now more demand than ever for value-for-money options such as caravanning and resort holidays. But over 25 years in the holiday and leisure industry have taught us … Read More