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New productAgent Assist & Agent Assist+ for Travel CRM
Travel AI that turns every interaction into a booking.
AI embedded into Inspiretec CRM that listens, understands and helps your travel consultants take the right next action, turning customer conversations into insight, follow-up and more opportunities to sell.
Agent Assist
Know your customer. Now know what to do next.
Your CRM already gives your team a complete view of the customer: their enquiries, bookings, preferences, communications and history.
Agent Assist adds another layer.
It listens to customer conversations, identifies what’s important and turns those interactions into useful information and actions for the consultant.
So instead of simply storing customer information, your CRM actively helps your team use it.
CRM understands the customer. Agent Assist helps your people act on that understanding.
Less admin. Better conversations. Faster follow-up.
Understand every conversation
Automatically capture the important details from customer interactions, helping consultants build a richer understanding of every enquiry.
Capture more. Remember more. Understand more.
Give consultants time back
Turn conversations into structured notes, actions and follow-ups automatically, reducing the administration that happens after every customer interaction.
Less typing. More time selling and servicing.
Know what happens next
Identify agreed actions and help consultants move enquiries forward with relevant prompts, suggested questions and follow-up activity.
Keep opportunities moving without relying on memory.
Agent Assist in action
AI that works alongside your consultants
01
Automatic call summaries
Turn customer conversations into concise CRM notes without consultants having to manually type everything up.
02
Key facts captured
Identify useful information and customer requirements from conversations and bring them into the customer record.
03
Actions identified
Automatically recognise agreed follow-up activities and help ensure the next step isn’t forgotten.
04
Suggested follow-up
Help travel consultants quickly create relevant, accurate follow-up communications based on the conversation they’ve just had.
05
Smarter conversations
Prompt travel consultants with useful questions that can help uncover more about the customer’s requirements.
06
Constructive feedback
Provide travel consultants with useful feedback on customer interactions against your own defined quality criteria.
Why Agent Assist
Help your team spend more time being travel experts
Respond faster
Reduce the time between a customer conversation and the next action.
Reduce administration
Automate repetitive work such as writing notes, recording actions and preparing follow-ups.
Improve consistency
Give every consultant additional support to deliver a consistent customer experience.
Convert more enquiries
Give consultants better information and more time to concentrate on understanding the customer and selling the right holiday.
Built to make great travel consultants even better
Travel is personal.
Customers still value the knowledge, reassurance and expertise that a great travel consultant provides.
Agent Assist isn’t designed to replace that.
It’s designed to remove some of the work around the conversation: capturing information, creating notes, remembering actions and surfacing useful insight: so your people can spend more time doing what technology can’t replicate.
Embedded in Inspiretec CRM
AI where your team already works
Agent Assist isn’t another application your travel consultants need to open.
It’s embedded into Inspiretec CRM, putting AI alongside the customer information, enquiries, tasks and workflows your team already uses.
That means the intelligence generated from customer conversations becomes part of the customer record: helping build an increasingly valuable view of each traveller over time.
No separate AI tool.
No disconnected customer data.
One customer view.
Agent Assist+
Take Agent Assist further with Agent Assist+
For organisations looking to bring more business knowledge and intelligence into the consultant experience, Agent Assist+ builds on the core Agent Assist capability.
Connect your organisation’s product information, processes and knowledge to give consultants even more relevant support during customer interactions.
Knowledge at their fingertips
Surface relevant business, product and policy information when it’s needed.
More informed recommendations
Use your organisation’s knowledge alongside customer context to support better conversations.
Greater insight and control
Help teams identify trends, risks and opportunities across customer interactions.
Turn everyday customer conversations into something valuable
Consultants spending too much time on admin?
Automatically capture notes, information and follow-up actions from customer conversations.
Important information being lost?
Turn conversations into structured customer insight that stays with the CRM record.
Enquiries aren’t being followed up consistently?
Identify actions and help consultants keep opportunities moving.
Customer experience varies between consultants?
Give your team additional guidance and feedback to support more consistent interactions.
New consultants take too long to get up to speed?
Give people additional support and information directly within their everyday workflow.
Your CRM stores data but doesn’t actively help the consultant?
Add intelligence to the customer view and help your team turn insight into action.
Pricing
1 month free trial
2 new Travel AI add-ons for Inspiretec CRM
Agent Assist
AI that works alongside your consultants, embedded into Inspiretec CRM.
Pricing on request
per user per month
- Automatic call summaries
- Key facts captured
- Actions identified
- Suggested follow-up
- Smarter conversations
- Constructive feedback
Agent Assist+
Includes Agent Assist
Builds on the core Agent Assist capability with your organisation’s product information, processes and knowledge.
Pricing on request
per user per month
- Everything in Agent Assist
- Knowledge at their fingertips
- More informed recommendations
- Greater insight and control
Pricing on request. Both add-ons require an active Inspiretec CRM subscription (Core, Pro, Premium or Bespoke). Agent Assist+ includes everything in Agent Assist. Free trial terms apply.
Not on Inspiretec CRM yet? See our Travel CRM packages
FAQ
What is Inspiretec Agent Assist?
Agent Assist is an AI capability embedded within Inspiretec CRM that helps travel consultants understand customer conversations, automatically capture useful information and actions, and reduce everyday administration.
Does Agent Assist replace the travel consultant?
No. Agent Assist is designed to support consultants, not replace them. It handles more of the repetitive work around customer interactions so consultants can concentrate on understanding, advising and selling to the customer.
Is Agent Assist built into Inspiretec CRM?
Yes. Agent Assist works within Inspiretec CRM so the information generated from customer interactions can contribute to the customer record and existing CRM workflows.
What can Agent Assist do?
Agent Assist can help summarise customer conversations, capture important information, identify follow-up actions, support follow-up communications and provide consultants with useful prompts and feedback.
Who is Agent Assist designed for?
Agent Assist is designed for travel agents, tour operators and other travel businesses using Inspiretec CRM that want to improve consultant productivity, customer experience and the consistency of their sales and service processes.
Can Agent Assist be configured for our business?
Yes. Agent Assist can be aligned to your organisation's processes and requirements so the support provided to consultants reflects the way your business operates.