INTRODUCING THE CARAVAN AND MOTORHOME CLUB
The Caravan and Motorhome Club continues to grow
The Caravan and Motorhome Club, founded in 1907, represents nearly one
million caravanners, motorhomers and campervanners. The Club provides
over 4 million pitch nights a year in the UK in some of the most amazing
locations, including the farthest corner of Scotland to Royal
Sandringham estate in Norfolk.
The Club operates more than 200 sites across the UK with a further network of 2,350 Certificated Locations which are found mostly in rural locations such as farms and leisure sites. The Club’s growing Overseas business provides members with access to over 300 overseas sites that can be packaged with a ferry or Eurotunnel crossing.
OPENING THE CLUB
Building the community and opening the Club to everyone
The Club’s ‘best service’ approach to its members is reflected in the robustness (and complexity) of its internal systems. The Club is supported by an incredibly stable SAP system that manages its CRM, Finance and Enterprise Resource Planning functions. The Inspiretec Reservations product was the perfect choice to support their large call centre operation.
Give members a fast, robust and intuitive booking experience of a channel crossing and a pitch for their European holiday.
Quickly and efficiently change bookings requiring a robust and flexible system.
Deliver the mission-critical platform for their improved member search, cost and book experience – both on and offline with SLA backed service wrapper.
Simplify the booking experience as easy as Club members may have had elsewhere when booking accommodation or a flight.
PROBLEMS WE SOLVE
Key challenges we can solve
Quality of service improvement
Continually improve current service delivery to membership.
To create new powerful integrated online and offline booking channels.
Adherence to brand values
Partnering with a technology supplier with similar values to elevate the brand.
Showing the real results
A high-performance connector to support real-time, live ferry and tunnel availability to help improve the member holiday planning and booking experience.
Creation of a cutting-edge web booking experience, based on an ambitious member-centric blueprint, providing a fresh and innovative online member booking experience.
Tools and workflows to carefully load and release inventory to their members – delivering up to date site information, real-time availability and accurate pricing.
MADE FOR YOU
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