Welcome to the Inspiretec community page
We’re excited to continue our Inspiretec Platform Product Community meetings – designed to enable you to meet our product team, share ideas and work more closely with us to refine our platform roadmap. At Inspiretec we have a good idea of what the travel industry needs from its technology.
We regularly deliver new features that our customers can get business benefit from, and we also undertake customer-funded developments specifically to meet their own unique business needs. Inspiretec Community will add a new dimension to our product development.
We have split the agenda in two – the morning section focusing on Reservations – reviewing progress on the upvoted points from the last meeting and discussing new ones. In the afternoon, we are focusing exclusively on CRM.
Before the event, please add any ideas for Reservations or CRM on the Inspiretec Community portal. All attendees will have the opportunity to review all the product feedback, post comments or ask questions. Should you require a portal login please reach out to info@inspiretec.com.
Collaboration
Every business is different, and our platform is designed to be almost infinitely configurable so our technology can support how you differentiate yourself in the market. However, there are always going to be similarities in what we sell and how we sell it, resulting in common demands from across our customers – e.g. supplier integrations, new features, opportunities to simplify, streamline or drive increased efficiencies, tools to automate, speed up or improve the user experience.
Inspiretec Community is designed to bring us together, focus on common business needs and work as a community to understand the requirement and explore joint investment opportunities as part of a product roadmap to meet them.
Where
| Title: | Inspiretec Community, meeting 2 |
| Date & time | Wednesday 23rd October 2024
Reservations session (0830 to 1240) CRM session (1320 to 1630)
(Optional – dinner on Tuesday the 22nd October, details TBC) |
| Location | Inspiretec offices, The Quadrangle, Vision Court, Caxton Place, Cardiff, CF23 8HA
(Ample parking available onsite) |
Please contact Hannah.Worthing@Inspiretec.com if you are planning on joining us for Dinner on Tuesday 22nd and if you have any special dietary requirements.
Attendees
This event is not designed for senior Execs, it’s designed for technology product owners – those who support their internal stakeholders and work with Inspiretec products to support sales, marketing and operational functions across the business.
We are not envisaging getting overly technical nor are we planning on getting super strategic. This is looking at your specific short and mid-term business needs from our platform so whilst some hands-on platform experience might be beneficial it’s not imperative.
For this session, we are focusing on our CRM product but we will be revisiting the outcome from the last session on our Reseravtions platform. The agenda will be informal and fluid and several members of the Inspiretec team will be there to facilitate the session.
| Purpose: Opportunity to understand Inspiretec product roadmap, track progress on current priorities and review progress on community contribution from meeting 1 and consider next steps on new community input. | ||
| 0830 – 0900 | Arrival for tea, coffees and light refreshments. | All |
| Part 1 – Reservations | ||
| 0900 – 0915 | Welcome & introductions – recap on the purpose of the meeting, welcome to new attendees, recap on process and Community guidelines and ground rules. | RB |
| 0915 – 1000 | Roadmap update – step through of our position on Q4 Reservations roadmap and current plans for Q1 ‘25. Demonstration of our Dreamlake B2C cruise PoC. | RJ & JP |
| 1000 – 1130 | Meeting 1 community priority items – run through of proposed scope and/ or play back of understanding on the 8 ‘up voted’ requirements to agree next steps:
| MJ & RJ |
| 1130 – 1230 | New community input – review of new Reservations submissions received since Meeting 1 to agree upvoting priority, make sure Inspiretec understand the request (please be prepared to share more detail!) so next steps can be established. | All |
| 1230 – 1240 | Recap of key discussion points, agreed actions and date for next meeting and
| RB & JP |
| 1240 – 1320 | Working lunch and informal networking.
Transition to CRM session for new CRM attendees arriving and close for attendees who are only focused on Reservations. | All |
| Part 2 – CRM | ||
| 1320 – 1340 | Welcome & introductions – purpose of the community, recap on process and run through of the Community guidelines and ground rules. | RB |
| 1340 – 1420 | Roadmap update – step through of our position on Q4 CRM roadmap and current plans for Q1 ‘25.
Introduction to our new AI powered functionality – Agent Assist and Sense. | RJ & JP |
| 1420 – 1610 | New community input – review of new CRM submissions to agree upvoting priority, make sure Inspiretec understand the request (please be prepared to share more detail!) so next steps can be established. | All |
| 1610 – 1630 | Recap of key discussion points, agreed actions and date for next meeting. | RB & JP |
Guidelines
Our vision for the Inspiretec Community is for it to be inclusive, friendly and collaborative. It’s about balancing the ‘commercial in confidence’ with the opportunity of working together and aligning our collective investment with what the community needs.
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- No idea is a bad idea – not everything will be relevant for everyone but let’s give everything tabled due consideration.
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- By the community for the community – we want everything that we do in the product to be available in the product for the benefit of all customers.
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- Protection of the product – we’d love to be able to do everything for everyone, but we need to protect the integrity of the product.
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- Not for support – if you have specific implementation or ‘how to’ questions then this isn’t the form for them. We’ll happily pick these up directly with you afterwards.
Preparation
We are asking all attendees to share in advance at least three (more welcome of course) product enhancement ideas – for example, new features, functionality or integrations that you would like to table.
Before the event, please add any ideas to the CRM section of the Inspiretec Community portal. Attendees will have the opportunity to review all the product feedback, post comments or ask questions