Inspiretec, a leader in travel technology solutions and Gold Medal, the flagship B2B brand of dnata Travel Group UK, is set to transform the travel agency landscape with its first-in-market integration of the Gold Medal API into its Agency Management Platform, AGENT. This strategic alliance providing direct integration, will automate the transfer of booking data, eliminating the need for manual rekeying.
The integration with Gold Medal allows for seamless and automatic updates of booking information directly into the AGENT platform. By harnessing the capabilities of the Gold Medal API, Inspiretec’s AGENT platform will import booking details in real time, reducing the potential for human error and ensuring that data is accurate.
The benefits of this integration extend beyond just operational efficiencies. It positions both Gold Medal and Inspiretec at the forefront of the travel technology industry, setting a new standard for how travel bookings are managed in agency back-office systems. Agencies using the AGENT platform can now enjoy a more streamlined workflow, which translates into faster service times, fewer errors, and the ability to offer more tailored experiences to their clients.
Simon Applebaum, Managing Director at Gold Medal said, “We are always looking for ways to improve our services and processes based on our agent’s feedback. Time-consuming post booking admin and the need to “rekey” tour operator bookings has long been a key challenge for agents and I’m delighted that through our partnership with Inspiretec and their AGENT platform; we have developed the automation of much of this work. This investment in our systems marks a significant step forward in supporting UK agents, as well as the digitisation and automation of travel services”
Applebaum continued, “We’d love to roll this functionality into other retail booking platforms in due course, but my thanks to Inspiretec for being the first to co-invest. Initially enabling Gold Medal bookings to be imported, we’re working hard to extend this capability to Pure Luxury, Cruise Plus and Incredible Journeys”
Simon Powell, CEO at Inspiretec, shared, “By integrating directly with the Gold Medal API, we are enhancing the functionality and efficiency of our AGENT platform and empowering travel agencies to focus more on customer service and less on administrative tasks. This innovation is a testament to our commitment to leveraging technology to solve real-world challenges in the travel industry.”
Powell continued, “We’ve been a long-standing technology supplier to the Dnata group and providers of the Inspiretec Travel Platform to Gold Medal. I am very excited for Inspiretec to be the first in market to integrate the Gold Medal booking retrieval API which provides a seamless integration for Gold Medal bookings into our new Inspiretec Agency Management Platform.