At Inspiretec, our vision is that AI will be used by tour operators and travel agents as a tool to free up valuable human time to add value and improve the customer experience. AI is an enabler, not a replacer. Consider AI as your expert assistant!
The AI revolution
Agentic AI defines an autonomous AI systems composed of ‘agents’ that can act independently to make decisions with the minimum of human intervention. Unlike traditional AI that respond to direct prompts, agentic AI can reason, plan and execute a series of actions to complete a complex goal.
The benefits agentic AI brings to travel are nothing short of revolutionary. If applied well, they will allow your business to scale significantly whilst also effortlessly increasing efficiency and improving customer experience.
For some time now we’ve been working closely with our partner SystemsX to introduce game changing agentic AI opportunity to our customers – meet Agent Anna, Amber and Alison!
Agent Anna
The travel planning specialist
Anna is our tour operator assistant – brining 24/7/365 direct to consumer search, cost and book of live availability, using our best-of-breed Enterprise Reservations platform.
Anna asks the right questions of the customer and empowers the customer to use natural language search (NLS) to trigger the search and curation of tailormade and dynamic package itineraries.
When the customer is happy with the itinerary, they can book it there and then, hand off to their PC or mobile to review or request contact from a human agent.
Agent Amber
The retail specialist
Developed specifically for the retail travel industry and powered by our cutting edge Agent platform, Amber allows the customer to initiate searches across multiple 3rd party package providers, so they can compare, shortlist and select itineraries all from within a single interface.
Amber is there to help the customer refine their search and can even provide recommendations for alternative product or upgrades that might better meet their needs. Amber works tirelessly 24 hours a day saving laborious manual searching across multiple supplier systems.
Agent Alison
The customer service advisor
Alison is all about the post booking customer experience. Powered by our travel specific CRM, Alison provides an around the clock contact point for customer queries and aftercare she is designed to deliver consistent high levels of customer service.
From minor changes to a booking, updating of customer profiles, capturing APIS information, managing balance payments or re-sending documentation Alison takes the strain from your frontline service team.
Together, our AI Agents help travel businesses deliver faster service, higher conversion rates, and greater consistency across every customer touchpoint. They can operate independently or alongside human advisors, handling routine tasks and complete journeys when required.
Tightly integrated to the Inspiretec platform Anna, Amber & Alison have the exact same access to the customer profile, enquiry, quote and booking detail and provide a seamless service across all your sales channels – be it online, call centre or retail.
Inspiretec will be launching Anna, Amber & Alison at World Travel Market (4th to 6th November 2025 stand s2-300), so please do book your meeting with us and you can meet them for yourself! Not attending WTM this year, no problem… just book a demo and we’ll bring Anna, Amber & Alison to you!.